OpenCart technical support that fixes the cause, not the symptom.
Bugs, errors, performance drops and security incidents — our OpenCart specialists trace the root cause and fix it. Critical outages take priority. Billed hourly at the launch rate.
The tickets that land in our queue every week.
- BeforeAfterWhite screen after an OpenCart or PHP updateRoot cause found in the log, fixed, update completed safely
- BeforeAfterCheckout throws an error at the payment stepGateway callback repaired, test orders verified end-to-end
- BeforeAfterAdmin login loops or 403 errorsSession, permission and .htaccess issues resolved
- BeforeAfterStore slows to a crawl at peak hoursHeavy queries and extensions identified and tuned
- BeforeAfterSpam orders, injected files, redirectsMalware removed, entry point closed, access hardened
- BeforeAfterExtension conflicts after installing a moduleConflict isolated, module patched or replaced
Every layer of an OpenCart store, from PHP to the browser.
Bug fixing
Storefront, admin, cart, checkout, search, filters, emails — reproduced, fixed, re-tested.
Error investigation
PHP fatals, 500s, blank pages, SQL errors — traced through logs to the actual cause.
Performance problems
Slow pages, timeouts, admin lag — profiled and resolved without guesswork.
Security issues
Compromised stores cleaned, vulnerabilities closed, admin hardened.
Technical troubleshooting
Cron jobs, email delivery, SSL, redirects, SEO URLs, multi-store quirks.
Emergency support
Store down or checkout broken? It jumps the queue; outside working hours it reaches us on WhatsApp.
Extension conflicts
Third-party modules and themes that fight each other — isolated and reconciled.
Version compatibility
PHP 8 migrations, deprecated code, extensions that broke after an upgrade.
Support that behaves like an engineering team.
Every ticket gets a reproduction, a root cause and a written report — not just “it works now”.
Response
- First response within 2 hours
- Mon–Sat 09:00–22:00 (GMT+3)
- Priority for outages
- Status updates while we work
Diagnosis
- Error & slow-query logs
- Staging reproduction
- Profiling (Xdebug, Blackfire)
- Git diff review
Fix
- Upgrade-safe patches
- Tested on staging first
- Backup before every change
- Zero-downtime deploy
Report
- Root cause explained
- Hours logged per task
- Prevention advice
- Follow-up window
From “it’s broken” to “here’s why, and it’s fixed.”
Predictable, documented, and never touching your live store untested.
- 01
Report the issue
Send the symptom, URL, screenshots and when it started. Emergencies go straight to the on-call engineer.
Ticket opened - 02
Triage & access
We assess severity, request the access we need and confirm the estimated effort with you.
Effort estimate - 03
Investigate
Reproduce on staging, read the logs, profile the request. We find the real cause.
Root cause - 04
Fix & verify
Patch applied on staging, tested, then deployed with a backup in place.
Verified fix - 05
Report & prevent
Written summary of cause, fix and what to change so it doesn’t recur.
Report
Tell us what you need — our team takes it from there.
Describe the job in a few sentences. Our assistant takes a short intake, then someone from our technical team takes over this conversation and answers you directly.
Burak Arslan
Developer Relations Manager · OpenCart requests
- understanding what an OpenCart store actually needs
- matching requests to the right specialist on our team
- scoping small jobs into an hourly estimate
- pricing, process and delivery questions
- carrying customer feedback back into how we work
Hi, I'm Burak — welcome. How can we help? Tell me briefly and I'll pass you straight to our team.
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Prefer WhatsApp? Continue thereReserved support hours, so help is there before you need it.
Same $10/hour launch rate, reserved every month with guaranteed response times. Unused hours roll over for 60 days; extra work is billed hourly at the same rate.
Basic
3 h / monthOccasional bugs and questions, handled by an engineer who knows OpenCart.
$99$30/ month3 × $10- Bug fixing & error investigation
- First response within 8 business hours
- E-mail & ticket support
- Monthly summary of issues handled
- MOST POPULAR
Priority
6 h / monthStores that can’t afford to wait when something breaks.
$198$60/ month6 × $10- Everything in Basic
- First response within 2 hours
- Emergency line for outages (24/7)
- Proactive error-log monitoring
- Extension & PHP compatibility checks
Dedicated
12 h / monthA named engineer on call for your store, every day.
$396$120/ month12 × $10- Everything in Priority
- Dedicated engineer & direct channel
- First response within 1 hour
- Weekly check-in and prevention advice
- Small improvements included from the bundle
- Coordination with your hosting & vendors
- Cancel anytime
- Hours roll over 60 days
- Root-cause report with every fix
Prices are in USD, VAT excluded.
Hourly. Most issues fixed in 1–3 hours.
Support is billed per hour at the launch rate of $10/hour (standard $33). For urgent issues we start immediately and cap the estimate with you; for everything else you approve an estimate first. You only pay for the hours actually spent.
- Standard support rate
- $33 / hour
- Launch campaign rate
- $10 / hour
- Typical bug fix
- 1–3 hours
- Emergency surcharge
- None
Support questions, answered.
Mark the request as urgent on the form, or write to us on WhatsApp. During working hours (Mon–Sat 09:00–22:00 GMT+3) an engineer picks it up within minutes; outside them, critical outages still take priority.
Something not working in your store?
Describe the symptom. An engineer picks it up and tells you what it takes to fix.